Thank you for shopping with us!
We truly appreciate your support of our modest fashion brand. Every piece is thoughtfully made to bring you confidence and comfort. Because we’re a small business, we’ve created this policy to ensure fairness and transparency for both you and us.
1. Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, your item must be:
- Unworn, unwashed, and in its original condition
- Free from stains, perfume, or makeup marks
- With all original tags and packaging attached
Please note:
- We do not accept returns on sale items, clearance items, or custom orders.
- Return shipping costs are the customer’s responsibility unless the item is defective or we made an error in your order.
2. Exchanges
If you need to exchange an item for a different size or color, please contact us within 14 days of delivery.
Once your return is received and inspected, we’ll process your exchange or send a store credit if your preferred item is unavailable.
We recommend reaching out first to confirm availability before sending your item back.
3. Damaged or Incorrect Items
If you receive a defective or incorrect item, please email us within 5 days of delivery with your order number and photos of the issue.
We’ll make it right by sending a replacement or issuing a full refund (including shipping).
4. Refunds
Once your return is received and approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your bank or card issuer may take additional time to post the refund to your account.
5. How to Start a Return or Exchange
To initiate a return or exchange, please email us at:
📧 hello@hijabfix.com
Include:
- Your full name and order number
- The item(s) you wish to return or exchange
- A brief reason for the return
We’ll respond within 1–2 business days with next steps.
6. Final Sale Items
The following items are non-returnable and non-exchangeable:
- Sale or discounted items
- Custom-made or altered garments
- Hijabs, underscarves, and accessories (for hygiene reasons)
We’re Here to Help
We value every customer and want you to be completely satisfied with your purchase.
If you have any questions or concerns, please don’t hesitate to contact us — we’re happy to assist!
💻 www.hijabfix.com